Operation Management Essentials For Application Services

Overview

Develop your operations management skills in application services to handle critical IT applications effectively.

With the growing dependence of organisations on their IT applications for their critical businesses, Operations Management for Application Services is becoming increasingly important.

Such importance and impact are demonstrated by high-profile system glitches in past years (e.g. system issues for some Singapore banks in recent years).

This 2-day programme will provide the essentials of real-world operations management to ensure the smooth running of applications in production to avoid or minimise the impact of application incidents - big or small. For those who have taken the ITIL programme (international best practices framework for operations management), this programme can be a good supplement to provide practical methods to implement ITIL best practices. You can take this programme on its own without any prerequisites in ITIL.

The programme will start with managing incidents using practical real-world methods and will be progressing to spend most of the time in more proactive operations management methods that will help reduce the occurrence of incidents in the first place.

The programme will be helpful to all ICT and SS staff who are involved in operations management.

Key Takeaways

• Apply practical methods to carry out operations management of application services 
• Apply the above to successfully manage incidents when they happen but more importantly, to manage the service to reduce/avoid incidents in the first place

Please refer to the job roles section.

Prerequisites

Minimally 2 years of ICT & SS working experience.