Coaching Clinic for Service Design

Overview

Implement Service Design effectively within your workplace with relevant resources, tools, and expert feedback tailored to your team. If you have completed the Service Design programme and are interested in pursuing deeper applications of the topics in your work, this programme will support you through the process of applying Service Design to your workplace. Receive coaching and advisory support, while focusing on relevant topics based on your organisational needs and job requirements. 

Key Takeaways

• Pursue deeper applications of the topics in their work about Service Design
• Gain expert coaching and advisory support by experienced NUS-ISS lecturers on relevant topics
• Obtain relevant resources, tools and expert feedback from experienced NUS-ISS lecturers
• Take ownership in the process and bring their questions and challenges to the session
• Select and focus on any of the given relevant topics based on their organisational needs and job requirements

Who Should Attend

• Please refer to the job roles section.
• Applicable for Public Service Officers, both practitioners and managers, who need to know how to apply design thinking to evolve ideas from abstract to service concepts and design.
• Designed for Service, Product and Project Managers seeking to extend their innovation skillset.
• Public Service Officers in a Product Development Manager, Service Improvement Team, Product and Service Manager, Project Manager, Innovation Manager, Quality and Process Improvement Manager, Marketing Manager/Executive or Customer Service Manager role. 

Prerequisites

You must complete the Service Design programme before the coaching clinic session. The clinic is recommended to be held within 6-12 months of the last completion date of the programme.