Identify and address incidents effectively within operating systems. In today's dynamic digital landscape, swift, precise, and relevant responses are paramount in addressing and resolving incidents as they arise. It's essential that you possess the necessary skills to methodically take charge of any situation. The programme is designed to elevate your learning journey, ensuring a more effective and meaningful education within the ICT industry.
This programme empowers you with the knowledge and skills to effectively address incidents within operating systems and offers several advantages:
Relevance: Correlate with real-world ICT incidents, providing you with practical insights and solutions
Retention: Connect your new knowledge with existing understanding, enhancing your retention and recall
Problem-Solving: Engage in contextualised learning, applying your knowledge to tackle specific situations you may encounter
Engagement: Foster deeper engagement with contextualised content that resonates with your experiences and interests
Key Takeaways
At the end of this programme, you will be able to:
Identify the necessary RCA tools, processes, technologies and team members in order to apply Root Cause Analysis techniques
Explore the use of IPO diagrams, 8D discipline, Fishbone and 5 Whys tools
Understand Risk Assessment like Failure Mode and Evaluation Analysis, Bowties
Apply Causal Factor charts, with POKA YOKE techniques, in order to appraise corrective and preventive actions for identified failure modes
Develop and execute project plans for solution implementation
Optimise improvements through tracking of problems and verifying the effectiveness of corrective actions taken
Analyses examples, case studies and simulations in the ICT&SS industry
Who Should Attend
Please refer to the job roles section.
Public Service Officers in the operational, supervisors and management roles for IT Industry who can manage incident reporting within the organisation to drive productivity with measurable outcomes.
Programme Structure
This programme will cover the following topics:
Identify team members and stakeholders to resolve identified problems
Define the process flow of key components of eight disciplines (8D) problem-solving methodology
Apply relevant tools, processes and technologies to facilitate problem identification, investigation, analysis and resolution
Identify the Root Cause Analysis (RCA) tools
Conduct RCA by review product and process flow diagrams to locate the root cause of problems
Identify Risk Assessment techniques
Perform risk assessment with Failure Mode and Affects Analysis (FMEA) process, tools and applications
Apply FMEA to identify and assess actual and potential failures in product and process designs
Corrective And Preventive Actions (CAPA) – using POKA YOKE methods
Recommend interim containment actions
Decide corrective actions for identified failure modes
Develop execution and project plans for solution implementation
Blameless culture in the RCA Process
Full Fee
Full programme fee
S$470
9% GST on nett programme fee
S$42.30
Total nett programme fee payable, including GST
S$512.30
With effect from 1 Jan 2024
NOTE Funding is available for this programme. Please visit the Learning Partner’s website to find out about the updated programme fee funding breakdown and eligibility.
