Data CollectionData Systems EngineeringData Systems IntegrationExploration AnalysisStatistical TechniquesOptimisation TechniquesCharts & DashboardsData StorytellingML Optimisation
Job Roles
Public Service Officer (non-ICT&SS)Project Manager (Agile)ICT&SS ProfessionalDigital Service ManagerProduct ManagerQuantitative AnalystComputational ScientistData EngineerAI EngineerChief Data OfficerData StrategistData Architect
Overview
In Singapore’s dynamic business and governance landscape, your agency must embrace generative AI to lead and deliver superior services. Seamlessly integrate AI into business operations, focusing on product management and workflow optimisation.
Government agencies must prioritise leveraging AI to enhance service quality and achieve cost efficiency, essential for impactful outcomes across public and private sectors. This involves re-architecting processes to fully exploit AI's potential, enhancing efficiency, reliability, and performance significantly.
Explore real-world case studies on leveraging AI, especially generative AI, to enhance products and workflows. Gain frameworks, tools, and strategies to confidently initiate, manage, and deliver AI projects.
Key Takeaways
At the end of this programme, you will be able to:
Master the fundamental principles and capabilities of generative AI technologies
Learn strategic integration of generative AI into digital transformation initiatives across functional units and product management processes
Explore diverse applications of generative AI in business sectors, including retrieval augmented generation techniques
Harness generative AI to drive innovation and development within functional units and product management frameworks
Identify market opportunities where generative AI enhances product management strategies and functional unit operations
Gain insights into ethical considerations and cultivate responsible AI governance practices in product management and functional unit contexts
Who Should Attend
Please refer to the job roles section.
Project Managers, Product Owners, and Service Owners aiming to enhance products and services with AI and generative AI.
Senior executives sponsoring AI-driven initiatives for product and service enhancement.
Public Service Officers seeking to grasp the fundamentals of leveraging AI and generative AI for product and service enhancement.
Prerequisites
Strong interest in digital products and services and their impact on business transformation and competitiveness.
Prior work experience in project or product areas, and/or keen to transit to a strategic role,
Commitment to prior readings, class preparation, and project work outside in-class sessions over 2 days.
Dedication of 2 to 3 hours daily to complete class assessments outside of scheduled sessions.
This programme will cover the following topics:
Day 1:
Module 1: (Generative) AI Fundamentals and Framework
Overview of AI and its implications for businesses / government
Fundamentals of AI and Machine Learning (ML) for Leaders
Introduction to AI and GenAI with key concepts
Real-world Examples of AI/GenAI transforming Product Management and Re-architecting Workflow Processes
The Business Value of AI and generative AI: Enhancing Creativity, Innovation, and Decision-Making
Module 1: Framework for Incorporation of AI in Business Enterprises and Government Sphere
Overview of AI applications: Exploring real-world examples of AI / generative AI in product design, recommendation systems, forecasting, and zero/one/multi-shot computer vision problems
Integration strategies: Best practices to integrate generative AI into business workflows in different functional areas (e.g. HR, Finance, Sales & Marketing, Procurement)
Implementation Challenges and Solutions: Addressing common challenges and pitfalls during the implementation of AI / generative AI in products and workflows
Module 2: Supercharge Operational Workflows
Integrating AI/GenAI into Operational Workflows: Strategies and Considerations
Retrieval-Augmented Generation
Real-world use cases of AI/GenAI in Supercharging Operational Workflows: Objection Detection with zero/one/multi-shots vision, Recommendation systems based on user behaviour, and demand forecasting based on AI OCR approach
Day 2:
Module 3: AI to Supercharge Products
AI / generative AI in Product Management
Retrieval-Augmented Generation and Supercharge enhancements in Products
Driving Innovation through Generative AI: Creative Applications and Idea Generation
Enhancing Product Development with Generative AI: Prototyping and Iterative Design
Module 4: Design your workflow and product management with generative AI
Design your workflow with AI on supercharging workflow and products
Demonstration to Executive Sponsors (if it is corporate or government)
Solution transition to Business as Usual (BAU):
Streamline the ML deployment
Periodic data refresh
Managed Models Drift and Enhancement
Reflections and Takeaways
Certificate of Completion
The programme begins with learning about generative AI and practical use of available tools, followed by applying this knowledge to leverage AI within participants' organisations. Assessments include team workshop exercises and a team action plan.
Full Fee
Full programme fee
S$1200
9% GST on nett programme fee
S$108
Total nett programme fee payable, including GST
S$1308
With effect from 1 Jan 2024
NOTE
Funding is available for this programme. Please visit the Learning Partner’s website to find out about the updated programme fee funding breakdown and eligibility. Payment for this programme is to NUS-ISS, National University of Singapore.
