Reducing ICT and Data Incidents Through Preventing Human Errors

Overview

Identify common types of human errors and how you can prevent ICT and data security incidents. Explore the human factors with reference to the ‘Dirty Dozen’ such as distraction, fatigue, complacency, lack of resources, etc. as well as gain in-depth knowledge through case studies in identifying root causes of incidents, adopt practical measures, and best practices to avoid ICT and data security incidents.

Key Takeaways

• Identify the human factors and how it can lead to ICT and data security incidents
• Apply root cause analysis (RCA) techniques, the Fishbone diagram and the 5 ‘Whys’, to accurately identify the root cause(s) of incidents and near misses and recommend the appropriate prevention strategy

Who Should Attend

Please refer to the job roles section.