Overview
Embrace a decentralised approach with Singpass, where every product and functional team takes full ownership of your entire stack, from front-end to back-end databases, infrastructure, and operations. Unlike conventional GovTech teams that hire dedicated incident managers, Singpass expects all employees to handle incidents. This approach prevents the confusion that arises from different reliability, incident management cultures, habits, and lingo within teams during cross-functional incidents. IM@S was created to onboard everyone in Singpass to a unified set of practices, tools, expectations, incident roles, communication styles, and operations.
Key Takeaways
At the end of the programme, you will be able to:
- Understand the incident management roles and the scope of work
- Stakeholders to communicate with
- Incident status update communications
- What tool to use
- Capable of holding onto a pager and performing on-call duties
- Insert into any team’s incident and instantly take on management roles regardless of grade and rank
Who Should Attend
- Please refer to the job roles section.
This programme will cover the following topics:
- What is IM@S and why we need it
- Definitions for an incident
- Incident Management roles:
- Incident Commander
- Operations Lead
- Communications Lead
- When to declare an incident
- Severity assessment
- Security assessment
- What to do during an incident
- Teams to involve depending on impact
- Stakeholders to manage communications with
- Status updates and tooling for incident operations
- Pager and On-call schedules
- Alert setup
- GIROC contact template
- Postmortem report writing and review
This programme is specifically for GovTech Officers only. Please click on the Register button to enrol via Workday.
